Role:

• Provide responsive and professional technical assistance to VSAT terminal operators from the Knight Sky Satellite Network Operations Center

Responsibilities:

• Provide daily help desk and customer service support (Tier 1)
• Conduct daily monitoring of the network and associated equipment
• Conduct periodic performance testing of network services
• Conduct Remote Terminal activation, deactivation and configurations
• Assist with configuration of all voice , video and data services
• Comply with the process and procedures established for routine tasks such as:

     ˜ Request for Service(RFS) Forms,
     ˜ Service Level Agreement configuration
     ˜ Service Level Agreement (SLA) Reports (monthly)

• Maintain a daily log of activities, equipment alarms and trouble tickets
• Seek self improvement and continue your education through training and coursework

To apply for this position, please send an updated copy of your resume in Microsoft Word format by clicking HERE