Operations and Maintenance
Keeping Our Customers Connected
From equipment logistics to fully managed network services, Knight Sky can meet and exceed your Satellite Communications Network operations and maintenance requirements. Our Operations and Maintenance services include:
Depot, Storage and Repair
Knight Sky provides full-service warehousing and logistics services including equipment depot, storage, RMA services, shipping and repair. Utilizing robust inventory and customer resource management tools, our logistics staff maintains strict controls for the security of your equipment, our expert service technicians ensure your equipment is optimally operational, and our customer care staff process RMAs rapidly to ensure the highest levels of customer satisfaction.
Field Engineering, Installation and Repair
Knight Sky provides turnkey installation, commissioning, and repair of a variety of communications products for permanent facilities, data centers, transportable or maritime vehicles. From a small remote station to the largest of communications hubs, Knight Sky Field Engineers have the expertise to install, optimize and repair a wide range of current and legacy satellite communications network systems.
Managed Network Services and Support
Knight Sky provides all necessary services to enable customers to use transponded satellite bandwidth capacity effectively, including link budget analysis, transmission planning, basic training, management and control of the capacity. Knight Sky monitors the space segment and other services from the company's Network Operations Center in Frederick, Maryland. We provide RF carrier and spectrum monitoring utilizing partner monitoring sites or nodes strategically located around the world. Each monitoring site is connected to the Knight Sky Network Operations Centers (NOCs) which operates and monitors services 24 hours a day, 7 days a week, 365 days a year. The Knight Sky NOC provides full customer care, service commissioning and trouble ticket reporting functions, including a comprehensive monthly performance report with carrier monitoring and service integrity metrics.
Teleport Operations and Repair
Knight Sky provides full-service satellite teleport operations and repair services, and brings decades of experience to designing, engineering and integrating earth stations and complex networks to fulfill specific customer needs.